PRATICAL INFORMATION AND GENERAL CONDITIONS
( I have read  « What you must know before Booking » in the page Tariffs )
BOOKING AND PAYING FOR YOUR STAY :
CAMPING/CARAVAN SITES : The reservation includes the site for the tent/caravan and a vehicle, or a
camping-car, access to the reception area, toilets/showers.
For the period from 10/7 to 21/8, reservations must be for a minimum of 2 nights.
RENTAL ACCOMODATION : The rental of a cottage or a chalet or a canvas portable bungalow or a
garden bungalow for the number of persons indicated includes parking space for one vehicle (2 cars for
the chalet and cottage Azur), cooking utensils, bed linen is provided including a protective fitted mattress
sheet, pillow cases and throw-away sheets (not made of cotton). Replacement throw-away bed linens are
available for purchase at the reception desk. Option of renting cloth sheets and additional coverage.
During the seasonal period starting from the 3/7 to the 30/8, reservations are obligatory from Saturday,
Sunday or Monday from 4 p.m. until departures on Saturday, Sunday or Monday at 10 a.m.
For the period from 30/4 to 2/7 and from 31/8 to 13/9, reservations must be for a minimum of 2 nights.
PAYING FOR YOUR STAY :
· You book and pay by internet : if a camp site is available, a receipt will be sent to you by email
resuming all the elements you have given. Your reservation is hereby confirmed
· You book by internet but you pay by other means : if a site is available, you will be sent a
confirmation by email of your request, but the reservation is not confirmed. You dispose of 8 days
to pay the deposit by whichever means suits you (bank cheque, vacation cheques, camping pass
cheques, electronic transfer, cash mandate). Beyond the allowed delay of eight days your request
will be cancelled
· In the case where a site is not available, you will receive a response by email.
The balance for rentals and pitches must be paid 30 days, at the latest, before the start of your stay.
If payment is not received, we will assume your reservation is cancelled, conditions of which are explained.
Payment is to be made Payable to : S.A.S. CAMP’ARGENT or CLUB MARINA-LANDES
Bank Codes : 30002 01729 0000060055N 15
Nr. IBAN : FR88 3000 2017 2900 0006 0055 N15
Code BIC : CRLYFRPP
Cooling-off period:
In accordance with article L.121-20-4 of the French Consumer Code, none of the services and provisions
proposed on this Site are subject to the cooling-off period stipulated in articles L. 121-20 and following of the
French Consumer Code.
Consequently, the accommodation and leisure services ordered on the Site are exclusively subject to the
cancellation conditions attached.
Others informations:
Classement : 572 emplacements tourisme
Numéro et date de l’arrêté préfectoral de classement : PR/S.C.A.E. – 1/1979/55
Trade name: S.A.S CAMP’ARGENT – 1 avenue Maréchal Foch – 64200 BIARRITZ
Registered capital: 229283€
RCS: Bayonne B 652 720 699
N° Ident. Intracom.: FR 23 652 720 699
LATE ARRIVALS AND EARLY DEPARTURE :
By the client :
· Camping/caravanning : in case of late arrivals or of early departures, the dates on your
reservation will be referred to and you will be charged accordingly.
· Rental accommodation : no reimbursement will be made by the camping for the reasons given
above
The cancellation insurance you can subscribe to will reimburse lost days only (please consult us).
We will reserve your site or rental for 24 hours from your scheduled date of arrival. After this delay we cannot
guarantee the booking.
Please, inform us in writing if your arrival date is delayed as phone messages will not be honoured.
By Club Marina-Landes :
Excepting expulsion of a client by the police for serious fault, only the competent Tribunal can decide in favour
of compensating a client upon his request.
CANCELLATION :
By the client : in the case of cancellation your contract :
· More than 30 days before your reserved date of arrival, your deposit, reservation fee and
cancellation insurance(optional) will be retained.
· Less than 30 days before your reserved date of arrival, the total amount of your payment,
reservation fees and cancellation insurance (optional) will be retained.
If you have bought Cancellation Insurance, your contract will cover the reimbursement of the amounts paid (not
including reservation fees and insurance) within the limits of the provisions the insurance settled.
By Club Marina-Landes : for client security reasons, the client will receive full reimbursement . Only a
competent tribunal can decide in favour of compensating a client upon his request.
CANCELLATION INSURANCE (OPTIONAL) :
You can buy cancellation insurance that allows you to recover expenses due to the cancellation of your vacation
or an early departure and in particular the amount paid up to :
Before your departure :
· 25% of the cost of your stay in the case of an event happening between the date of your
reservation and the 30th day before the beginning of your reservation.
· 100% of the cost of your stay in the case of an event happening less than 30 days before this date.
During your stay :
You will be reimbursed of the amount corresponding to the part of your stay which you could not honour and
which was already billed by the camping.
Reimbursed instances :
· Serious illness or serious accident or death to yourself or your spouse (official cohabitant), one of
your relations in direct ascending or descending line, son-in-law or daughter-in-law.
· Death to a brother, sister, brother-in-law or sister-in-law.
· Considerable material damage to your property requiring your presence.
· Redundancy.
· Accident to or theft of your vehicle and/or caravan occurring on the direct journey to the place you
are staying at.
· Permanent employment obtained subsequent to booking
The list is not exhaustive and for more details you can contact our Insurance Agent who can send you a
copy of the General Conditions. Complementary Insurance is also available from him.
CABINET SART
61, rue du port
33260 LA TESTE DE BUCH
Tal.05 56 54 32 17/ Fax 05 56 54 60 70
In the case of damage, you must imperatively notify the camping management within 24 hours and send a
letter if you must cancel your stay.
Notify your insurance within 48 hours and provide all the supporting documents of the event.
Do not forget that without insurance, you will not be reimbursed for any amount paid if you cancel or shorten you
stay.
DEPOSIT :
For housing rental, a deposit of 200 € must be paid the day of your arrival. The deposit will be returned at the
end of your stay, less deductions, in the event of property damage. Also a deposit of 60 € for eventual house
cleaning fees will be required. His amount will be returned if the site is left in its original state of cleanliness.
INSURANCE :
Campers will benefit during their stay of civil liability insurance for all corporal or material damage.
Acceptance of this contract is only valid with the presentation of a valid civil liability insurance certificate
covering the tent, caravan, camping-car, auto and civil liability.
EXTRACT OF THE INTERNAL REGULATION :
Any person wishing to spend a night at the camping site must :
· Register before and at the reception desk with proof of identity in order to complete required
formalities.
· Agree to act in accordance with the internal regulations (posted at the reception desk and in
various building at the campsite).
· Wear a « Marina » bracelet which will be given to them upon their arrival for the purpose of
security identification while on the campsite.
The rentals are available from 4:00 p.m. until 8:00 p.m. during July and August (out of season please
contact us for the timetable). Departures must be before 10:00 a.m. in the morning.
Campsite places are available from 12:00 a.m. and must be vacated before 10:00 a.m. in the morning.
Late departures may be subject to payment of one supplementary night.
MINORS : Minors are not allowed unless accompanied by their parents.
ANIMALS : They are allowed on the camping places and in the renting accommodations.
They must be kept on a leash and never left alone in a car, caravan, camping car or tent. They
are forbidden in the swimming pool and on the play grounds.
Their updated vaccination card must be available for inspection. (Please specify the breed of your animal in the "remarks" section of the contract).
Dogs from category 1 are not allowed (Pittbull, Bull Terrier, American staff ....) :departmental order 30/06/1992,
22/01/1985, 06/01/1999.
BARBECUES : Please note that private charcoal barbecues are not allowed except in designated places. Gas
and electric barbecues are authorised on the sites. Collective charcoal-burning barbecues are put at guests’
disposal. Bring your own grill.
Anyone acting contrary to the internal regulation risks the immediate cancelling of their contract and will be required to
leave the campsite immediately. In case of penal infraction the director reserves the right to call upon the Public Order.
OTHER INFORMATIONS :
The sanitary facilities are not equipped with toilet paper (except pool, sports club, mini-club, events room, reception and
restaurant).
The campsite being located in the heart of a pine grove, pine resin may possibly drop on equipment. Think to bring a
cover or resin remover (resin remover and cover on sale in the shop).
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